Privacy Policy

OVERVIEW

Ironwall Engraving collects and uses information needed to operate our online storefront, process orders, create custom products, provide support, ship orders, prevent fraud, improve the website, and comply with legal, tax, accounting, and security obligations.

Contact: contact@ironwallengraving.com

SCOPE

This Privacy Policy applies to information collected through the Ironwall Engraving website, online store, contact forms, checkout, custom order communications, support emails, and related business operations.

It does not apply to third-party websites or services that we do not control. Third-party services, such as Stripe, USPS, Shippo, Auth0, hosting providers, email providers, analytics providers, and other tools, may have their own privacy policies.

INFORMATION WE COLLECT

We may collect the following categories of information:

A. Contact and identity information

• Name.
• Email address.
• Shipping address.
• Billing address, if provided or needed for payment verification.
• Phone number, if provided or needed for delivery or support.

B. Order and transaction information

• Product selections.
• Quantity, size, color, variant, and customization choices.
• Order number, order date, order status, and order history.
• Shipping method, delivery status, tracking number, and label information.
• Payment status, order total, tax, shipping charges, refund status, dispute status, and Stripe or payment-provider references.

C. Custom order and personalization information

• Names, dates, initials, messages, inscriptions, and design notes.
• Uploaded or submitted artwork, photos, logos, files, screenshots, sketches, mockups, and references.
• Design proofs, approval records, edits, and custom project communications.

D. Support and communication information

• Emails, contact form messages, support requests, return requests, refund requests, photos of damaged items, and related communications.
• Any information you choose to send to us.

E. Technical and website information

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages viewed.
• Referring pages.
• Cart and checkout session information.
• Cookies, browser storage, and similar technologies used for storefront operation.
• Server logs, security logs, webhook events, error logs, and administrative activity records.

F. Marketing preferences, if offered

• Email subscription status.
• Opt-in or opt-out preferences.
• Promotional communication records.

INFORMATION WE DO NOT INTENTIONALLY COLLECT

Do not submit sensitive personal information unless we specifically request it and it is necessary for the order. This includes Social Security numbers, government ID numbers, medical information, financial account numbers, passwords, private documents, or confidential information.

We do not intentionally collect personal information from children under 13.

SOURCES OF INFORMATION

We collect information from:

• You, when you place an order, submit a custom request, upload content, contact us, approve a proof, or send support information.
• Payment providers, such as Stripe, for payment status, transaction references, refund status, dispute status, fraud signals, and related payment records.
• Shipping tools and carriers, such as Shippo and USPS, for shipping rates, label creation, tracking, and delivery updates.
• Website systems, hosting tools, authentication tools, admin systems, logs, cookies, and browser storage.
• Service providers that help us operate the store.

HOW WE USE INFORMATION

We may use information to:

• Operate the website and shopping cart.
• Process orders and payments.
• Create, customize, engrave, package, and ship products.
• Prepare design proofs, mockups, and production files.
• Communicate about orders, proofs, shipping, returns, refunds, or support.
• Provide tracking updates and delivery support.
• Verify payment, prevent fraud, investigate disputes, and protect the website.
• Handle refunds, replacements, remakes, chargebacks, and carrier claims.
• Maintain accounting, tax, legal, and business records.
• Improve products, website functionality, customer experience, and internal operations.
• Send service messages, such as order confirmations and shipping notifications.
• Send promotional emails only if you opt in or where otherwise permitted by law.
• Comply with law, court orders, subpoenas, government requests, payment-processor rules, and legal obligations.
• Enforce our terms, policies, and rights.

PAYMENTS

Payments are processed by Stripe or another payment provider we may use in the future. Card details are encrypted and handled by the payment provider. Ironwall Engraving does not store full card numbers.

We may store payment references, order totals, payment status, refund status, dispute status, fraud-review information, and related order records.

SHIPPING AND FULFILLMENT

We use shipping information to quote rates, prepare packages, buy USPS labels, send tracking updates, and resolve delivery issues.

Order and shipping information may be shared with shipping platforms, carriers, packaging providers, or other fulfillment-related service providers as needed to complete your order.

CUSTOM CONTENT AND UPLOADED FILES

Custom content may include personal information if it contains names, dates, photos, messages, logos, or other identifying details.

We use custom content to review, design, produce, fulfill, document, support, and resolve issues related to your order.

We may retain custom content and proof records as needed for support, repeat orders, legal records, fraud prevention, chargebacks, or dispute resolution. If you want custom content removed after fulfillment, contact us and we will review the request, subject to legal, tax, accounting, security, and dispute-retention needs.

COOKIES AND BROWSER STORAGE

Our website may use cookies, local storage, session storage, and similar technologies for cart contents, checkout session continuity, security, authentication, fraud prevention, site functionality, preferences, analytics, or marketing if enabled.

See our Cookie & Tracking Notice for more information.

HOW WE SHARE INFORMATION

We may share information with:

• Payment processors, such as Stripe.
• Shipping platforms, such as Shippo.
• Carriers, such as USPS.
• Email and communication providers.
• Hosting, database, storage, and cloud-service providers.
• Authentication providers, such as Auth0, for protected owner or admin tools.
• Analytics or performance tools, if enabled.
• Advertising or retargeting tools, if enabled and disclosed.
• Tax, accounting, bookkeeping, legal, insurance, compliance, and security providers.
• Government, law enforcement, courts, regulators, payment networks, banks, or other parties when required by law or reasonably necessary to protect rights, safety, security, or business operations.
• A successor business if we sell, merge, reorganize, or transfer part of the business.

We do not sell customer names or order details to data brokers.

At launch, we do not intend to sell personal information. If we add targeted advertising, retargeting pixels, cross-context behavioral advertising, or other tools that may be considered a sale or sharing of personal information under certain state privacy laws, we will update this policy and provide required choices.

MARKETING EMAILS

If we offer marketing emails, we will send them only where permitted by law. You can unsubscribe from promotional emails using the unsubscribe link or by contacting us.

Even if you unsubscribe from marketing emails, we may still send non-promotional service messages such as order confirmations, proof requests, shipping updates, refund notices, policy updates, and security messages.

DATA RETENTION

We keep information only as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

Examples:

• Order, payment-reference, shipping, tax, accounting, refund, and dispute records may be retained for business, tax, accounting, legal, warranty, fraud-prevention, and chargeback purposes, often up to 7 years or longer if needed.
• Support messages may be retained as needed to provide service, document issues, and resolve disputes.
• Custom artwork and proof records may be retained as needed for production, support, repeat orders, disputes, or legal records.
• Security logs and technical logs may be retained for a shorter or longer period depending on security, reliability, and legal needs.

We may delete files, artwork, messages, and records when they are no longer needed. Customers should keep their own copies of any artwork, files, photos, or messages they want to preserve.

SECURITY

We use reasonable technical and administrative safeguards to protect information. These may include secure payment processing, encrypted connections, access controls, authentication tools, logging, and limited administrative access.

No website, email system, payment system, or internet transmission can be guaranteed to be completely secure. If you believe your information or an order may be affected by a security issue, contact us promptly.

CUSTOMER PRIVACY CHOICES

Depending on your location and applicable law, you may have rights to:

• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Opt out of marketing emails.
• Receive information about categories of personal information collected, used, or disclosed.
• Appeal a denied privacy request where applicable.

To make a request, email contact@ironwallengraving.com. We may need to verify your identity before responding. Some information may be retained when required or permitted for tax, accounting, legal, security, fraud-prevention, order-support, chargeback, or dispute reasons.

STATE PRIVACY RIGHTS

Some state privacy laws apply only to businesses that meet certain revenue, volume, data-sharing, or other thresholds. Ironwall Engraving should review state privacy obligations with counsel as the business grows, especially if it adds advertising pixels, customer accounts, analytics tools, loyalty programs, SMS marketing, email marketing, or sales into states with privacy laws.

CHILDREN'S PRIVACY

This website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact us and we will review the request.

INTERNATIONAL VISITORS

Our store is intended for customers in the United States. If you access the site from outside the United States, your information may be processed and stored in the United States or in other locations where our service providers operate.

THIRD-PARTY LINKS AND SERVICES

Our website may link to third-party websites or use third-party services. We are not responsible for the privacy practices of third parties we do not control. Review their policies before providing information to them.

POLICY UPDATES

We may update this Privacy Policy as our business, website, tools, or legal obligations change. The updated policy will be posted on the website with a new last-updated date.

CONTACT

For privacy questions or requests, contact:

Ironwall Engraving

Email: contact@ironwallengraving.com

Mailing address: [INSERT BUSINESS MAILING ADDRESS]