Nationwide U.S. Shipping

OVERVIEW

Ironwall Engraving ships collector products throughout the United States. We currently ship orders using USPS unless another carrier or delivery method is shown at checkout.

Customer support: contact@ironwallengraving.com

PRODUCTION TIME VS. DELIVERY TIME

Production time is the time needed to review, design, prepare, engrave, finish, package, and label your order before carrier handoff.

Delivery time is the time the carrier estimates or requires to move the package after the package is handed off to the carrier.

These are different timelines. A two-business-day production estimate does not mean two-day delivery.

STANDARD PRODUCTION ESTIMATE

Most orders are produced and ready for carrier handoff within approximately 2 business days after the order is accepted and any required design proof, custom details, or clarification has been approved.

Ready-to-ship items may move faster. Custom binders, PSA-style display pieces, frames, personalized gifts, large orders, high-volume drops, complex designs, or orders requiring proof approval may require additional time.

Business days are Monday through Friday, excluding postal holidays and days when Ironwall Engraving is closed.

DESIGN APPROVAL AND CUSTOMER RESPONSE TIME

If your order requires a proof, clarification, file correction, artwork approval, address confirmation, or other customer response, production time may pause until we receive the required response.

If you do not respond within 2 business days, we may delay the order, cancel the order, refund the order, or proceed using the information already provided, depending on the circumstances.

RUSH ORDERS AND EVENT DEADLINES

If you need an order for a birthday, holiday, tournament, convention, event, gift exchange, or other specific deadline, contact us before placing the order. We cannot guarantee arrival by a specific date unless we confirm that guarantee in writing.

Rush production, upgraded shipping, or special handling may be unavailable or may require an additional charge.

SHIPPING AREAS

We currently ship only within the United States.

We do not currently offer international shipping unless a specific product page or checkout option says otherwise.

Local pickup is not available unless specifically offered at checkout or arranged with us in writing.

SHIPPING RATES

Shipping rates are calculated at checkout based on order contents, package size, destination, selected service, and available carrier rates.

Rates may include postage, packaging, handling, label processing, or related shipping costs. Shipping charges may be non-refundable after a package has shipped unless required by law or caused by our error.

CARRIER AND LABELS

USPS is currently our primary carrier. We may purchase labels directly through USPS or through a shipping platform such as Shippo.

Tracking information is provided after the shipping label is created. Tracking may not show movement immediately. Carrier delivery estimates generally begin after the package is accepted by or scanned by the carrier.

SHIPPING PROMISES AND DELAYS BEFORE SHIPMENT

We make production and shipping estimates based on our reasonable expectations at the time the product is listed or the order is placed.

If we determine that we cannot ship within the stated or reasonably expected production window, we will contact you with an updated estimate and cancellation or refund options when required by law.

ADDRESS ACCURACY

You are responsible for entering a complete and accurate shipping address, including apartment number, suite number, unit number, building number, postal code, and any delivery instructions required by the carrier.

If you notice an address mistake, contact us immediately at contact@ironwallengraving.com. We cannot guarantee that we can change an address after an order is placed, especially after a label has been purchased or the package has shipped.

If an order is delayed, returned, misdelivered, or lost because of an incorrect or incomplete address provided by the customer, the customer may be responsible for reshipping costs, replacement costs, or other related costs.

RETURNED PACKAGES

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, expired pickup window, or other customer-related issue, we will contact you if possible.

Depending on the situation, we may offer to reship the order at your cost, hold the package for a limited time, cancel eligible non-custom items, or treat the order as abandoned after reasonable notice. Custom or personalized products may not be eligible for a refund even if returned by the carrier.

CARRIER DELAYS

After a package is handed to the carrier, delivery timing is controlled by the carrier. Weather, holidays, carrier volume, routing problems, local disruptions, scanning delays, and other issues may delay delivery.

We are not responsible for carrier delays after handoff, but we will help you review tracking, determine whether a claim may be available, and resolve the issue where appropriate.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot find it:

• Check around your porch, mailbox, garage, side door, lobby, package room, parcel locker, or building office.
• Ask household members, neighbors, mailroom staff, or building management.
• Review any delivery photo or carrier notes if available.
• Contact your local USPS office or carrier.
• Contact us with your order number so we can review options.

A package marked delivered may be treated differently from a package with no delivery scan. Porch theft or misplacement after delivery may not qualify for a free replacement or refund, but we will review the situation.

LOST PACKAGES

If tracking stops updating or a package appears lost, contact us at contact@ironwallengraving.com. We may ask you to wait a reasonable carrier investigation period before treating the package as lost.

Depending on the shipping service, insurance, order value, and circumstances, we may help file a USPS claim, submit a missing mail search, provide documentation, remake the item, replace the item, issue a refund, or offer another resolution.

DAMAGED PACKAGES OR MISSING CONTENTS

If an item arrives damaged, or if package contents are missing, contact us within 7 calendar days of delivery at contact@ironwallengraving.com.

Include:

• Your order number.
• The email used at checkout.
• Photos of the product.
• Photos of the packaging.
• Photos of the shipping label.
• A short description of the issue.

Keep the product and packaging until we tell you it is okay to discard them. The carrier or insurer may require packaging photos or inspection.

SHIPPING INSURANCE AND CLAIMS

Some USPS services include insurance and some do not. We may purchase additional insurance for certain orders or products.

If a claim is needed, we may file the claim or ask you for information needed to support the claim. Claim approval is controlled by the carrier or insurer. Claim approval is not guaranteed.

PREORDERS, BACKORDERS, AND SPECIAL RELEASES

If we offer preorders, backorders, seasonal drops, limited releases, or made-to-order batches, the product page should state the expected production or shipping window.

If the expected window changes, we will contact affected customers with updated information and cancellation or refund options when required by law.

MULTIPLE ITEMS IN ONE ORDER

If your order includes multiple items, we may ship items together or separately depending on inventory, packaging needs, product safety, production timing, and shipping efficiency.

If items ship separately, you may receive more than one tracking number.

SHIPPING RESTRICTIONS

We may refuse to ship to freight forwarders, reshippers, hotels, temporary addresses, high-risk addresses, incomplete addresses, restricted addresses, or addresses outside our service area.

CONTACT

For shipping questions, delivery issues, damaged packages, address changes, or tracking support, contact:

Ironwall Engraving

Email: contact@ironwallengraving.com